Frequently Asked Questions | Real Dutch Food

General

To which countries do you ship?

We ship to all countries worldwide. However, there are some countries which impose conditions on the supply of food. See the list of restrictions for some countries . Not sure whether it is permitted to receive certain items from abroad? We always recommend that you contact the local customs office.

What are the shipping cost?

Our shipping costs are as low as possible. We make no profit on this. Please find a list of shipping fees per country . The shipping costs are even more economical now. Thanks to discount contracts with PostNL and other parcel carriers, we can send the parcels to you with the cheapest service for you. This can be PostNL for one country and another carrier for another country. All packages we send contain a maximum of 20 kg. If you do exceed the 20 kg for an order a new parcel is made. This is to prevent breakage.

When will my order be shipped?

We ship our orders 2 times a week. Because we want to send everything as fresh as possible we order almost everything fresh for your order. We maintain a processing time from 3-5 days for your order.

Wil I get problems with Customs, when you send a parcel outside the EU?

There is the possibility that your parcel on arrival in the country of destination is subject to VAT and / or customs duties. These costs are for you as a customer (importer). We have no influence on this at all. Import regulations vary by country and are constantly subject to change. Therefore, first check with your local customs office if there are restrictions.

About

Who is Real Dutch Food?

Realdutchfood.com is a company that was founded in 2006 in Tilburg and was led by two businessmen who both come fromthe supermarket sector in the Netherlands. In October 2008, we moved to  Udenhout where we worked in a building of 30 sqm. In August  2009 we moved again moved to a nice big building of 140 sqm in Tilburg. Here we can offer all ourcustomers even better service. On May 2012, one of the owners Real Dutch Food abandoned and it has become a family business.

Realdutchfood.com has a very wide rang with more than 3,200 products, so you can always make a good choice.
The main part is mainly Dutch foods. We also offer non-food items such as magazines, books, CDs and Senseo machines.
We have about 250 items of our products in stock. The majority are we  ordering fresh after the orders have been received.Therefore, it takes an average of 2-4 days before an order is sent to you.

Realdutchfood.com focuses on the Dutch expats who has settled around the world. Research has shown that many”Hollanders abroad” can not miss theTypical Dutch Food. To satisfy this need, we want to provide this service to you.

We know how expensive it is to import from the Netherlands. Dutch products. We Dutch like to shop cheap, so we have every week a selected very competitive deals for you. The shipping costs we are trying to put down. Strongest possible

Realdutchfood.com uses the following five pillars:

* The Internet store with the largest range: 3200 articles
* Guaranteed competitive prices.
* Secure and protect your privacy.
Your wishes are central.
* All ordered by piece.

If you have questions or comments please do not hesitate to contact us.

Do you have Privacy Policy?

Real Dutch Food have the following privacy policy.

Realdutchfood.com respects the privacy of all users of its site and ensures that the personal information you give us will betreated confidentially. We use your information to process orders as quickly and easily as possible. For the rest, we will usethis information only with your permission. Realdutchfood.com will not sell your personal information to third parties and willonly make available to third parties that are involved in processing your order (think PostNL)

Realdutchfood.com uses the collected information of its customers for the following purposes:

* If you place an order, we need your name, email address, delivery address and payment state information to process your order.
* With your permission we will use your data to inform you about the development of the site, special offers and promotions.You can choose if you want a newsletter to kept informed about our shop and offers.

Realdutchfood.com not sell your information.
Realdutchfood.com will not sell your personal information to third parties and will only make available to third parties that are involved in processing your order. We and engaged by us are obliged to respect. The confidentiality of your data This will be done with all care.

Your personal information is safe with Realdutchfood.com.
We appreciate the trust you place in us and we will therefore be extremely careful with your data. When you place an order with Realdutchfood.com uses one of the best techniques. We will do our best to ensure that the sites are and remain virus-free as possible.

If you have any questions about the Privacy Policy of Realdutchfood.com please send an e-mail to info@realdutchfood.com.Our customer service will help you if you need information about your data or if you want to change. In case our PrivacyPolicy needs to be, then you will find on this page the most recent information

Save bonus points by Real Dutch Food

Real Dutch Food heeft has a saving program. Here can you save for discount for your next order.

So it is  even more fun and cheaper to shop at Real Dutch Food
You will receive point on the following way:

 

  • You get for every euro on products1 point
  • If you have ordered for € 100 on products you get 100 bonus points extra.
  • If you have ordered for € 200 on products you get 200 bonus points extra.
  • If you have ordered for € 300 on products you get 300 bonus points extra.
  • If you leave a product review you will get 150 bonus point extra.
  • For making an account you will get 150 bonus points.
  • If you refer a friend to our shop and this friend will place an order. You both will get 250 points extra each account.

Each point is worth one euro cent. You can cashing your points at 1000 points (€10).
The points remain valid and are not transferable to others.
Also, the points can’t be exchanged for cash.

You must have an account to join our loyalty program. Create an account or log in.