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Customer Service

In the Real Dutch Food webshop you can buy typically Dutch products which we ship to any country in the world. Below you can find general information about ordering, shipping and other frequently asked questions. Is your question not listed? Please contact us at:

Real Dutch Food
Lennondreef 8
5012AT Tilburg
The Netherlands
or use the contact form

You will receive a response within 24 hours!

FAQ Shipping

To which countries do you ship?

We ship to all countries worldwide. However, there are some countries which impose conditions on the supply of food. See the list of restrictions for some countries . Not sure whether it is permitted to receive certain items from abroad? We always recommend that you contact the local customs office.

What are the shipping cost?

Our shipping costs are as low as possible. We make no profit on this. Please find a list of shipping fees per country . The shipping costs are even more economical now. Thanks to discount contracts with PostNL and other parcel carriers, we can send the parcels to you with the cheapest service for you. This can be PostNL for one country and another carrier for another country. All packages we send contain a maximum of 20 kg. If you do exceed the 20 kg for an order a new parcel is made. This is to prevent breakage.

When will my order be shipped?

We ship our orders 2 times a week. Because we want to send everything as fresh as possible we order almost everything fresh for your order. We maintain a processing time from 3-5 days for your order.

Wil I get problems with Customs, when you send a parcel outside the EU?

There is the possibility that your parcel on arrival in the country of destination is subject to VAT and / or customs duties. These costs are for you as a customer (importer). We have no influence on this at all. Import regulations vary by country and are constantly subject to change. Therefore, first check with your local customs office if there are restrictions. 

More FAQs

View the answers to more frequently asked questions. Select a topic:

Most sold Dutch products